Chatbots in the Manufacturing Industry

June 15, 2020 • Written by João Barquinha

The manufacturing industry remains a critical force in both advanced and developing economies. However, the sector has changed, bringing opportunities and challenges to business leaders and policy makers.

Manufactures are constantly looking to improve efficiency from every technological advance at their disposal, and chatbots can provide them with significant advantages. The benefits of chatbots range from the supply chain to the manufacturing floor to order fulfillment.

The manufacturing sector stands to gain a lot in the coming years from the usage of chatbots. Some of the main advantages are the following:

  • Easy engagement with suppliers
  • Performs HR-related tasks
  • Easier maintenance of environmental condition
  • Simplification of recalling procedures

Chatbots, like Tasker, aren't a replacement to human agents but are a support system for distributing their loads. Chatbots also simplify the lives of the representatives of the manufacturing industries by letting them focus on more complex issues, using their time more efficiently.


Written by João BarquinhaServices Masters CBO

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